Terms & Conditions

We value transparency and aim to provide you with a clear understanding of our business practices. To learn more about our Terms and Conditions, please take a moment to review this important document.

By purchasing a product from Carvus a subsidiary of Rameco Pty. Ltd., you agree to our Terms and Conditions and our policies. Upon receiving a quote to purchase a product, we will provide you with a copy of these policies and conditions. These apply to all purchasers of our products, including and not limited to browsers of the website, vendors, customers, merchants, and/or contributors.

The terms “we”, “us”, and “our” refer to Carvus throughout our website, and “you”, and “your” refer to the customer purchasing the product.

If you do not agree to any of our Terms and Conditions or Policies, then you will not be entitled to access our services and purchase our products. By purchasing our products, you accept the following Terms and Conditions and policies as outlined below:

1. General Conditions

We reserve our rights to accept or refuse service to any consumer, customer, or user for any reason at any time. Our confirmation email to you once you have ordered is an acknowledgement of your order but does not warrant that the Goods will be delivered, if we can identify suspicious activity. Any deposit received until then shall be subject to terms and conditions outlined in our Returns, Exchanges, and Refunds Policy.

Should any fraudulent activity or a cyber attack occur on our website, we will not be responsible for any misinformation that is made available on our website which is not accurate and consistent with our products and prices.

If inconsistent, or unreliable information is provided on our website, this should not be relied upon by you, and you should consult with us prior to making any purchases. Any reliance on any inaccurate material on our website is at your own risk.

2. Pricing

All prices are in Australian dollars and are inclusive of Goods and Services Tax (“GST”).

All prices may include delivery costs, additional delivery costs if applicable will be calculated separately depending on the shipping location. Any such shipping costs will be added to the cost of Goods at the time of payment and will be outlined in the quote provided to you.

We do not allow negotiation of prices, and by purchasing a product, you are bound by the price as stated on the website.

Prices are liable to change at any time, however if you have received an Order Confirmation then you will not be privy to the change of price. All quotes provided are valid for a period of 14 days.

3. Payment

Payment terms will be outlined in the quote provided to you. Until full payment has been received by us, the Goods shall not be dispatched for delivery. Until payment has been received, you have not purchased a product from us.

For custom designs or modifications to existing designs, payments may be required to be made in instalments to secure your product and commence work. We will notify you of any such arrangements and will seek your approval before proceeding with the order.

We only accept bank transfers, and our bank details will be included in the quote provided to you. At any stage we do not collect your financial information during this process and at no point will we be deemed liable for any fraudulent use of your personal and financial information.

4. Debt Collection:

In the event that you purchase a custom-made product which allows you to pay a deposit initially and the remainder of the full payment prior to delivery of the item, and you fail to pay the full amount for the purchased products, we reserve the right to initiate debt collection proceedings to recover the outstanding amount.

If for any reason your payment is declined, we will attempt to contact you using the contact information provided to us during the purchase process to resolve the issue.

If no resolution is reached within 7 days of the initial payment failure, we may engage the services of a third-party debt collection agency to recover the outstanding amount.

5. Repairs to our products

Once you have purchased a product, and if a damage due to transit is discovered by yourself, please refer to our Returns, Exchanges, and Refunds policy.

If on assessment the product has been damaged by your own fault, or due to wear and tear, we will not provide repair services or refund to the Goods being considered as damaged.

6. Our Products

We endeavour to provide accurate descriptions of our products at all times including materials, colours, textures, and images of our products.

We cannot guarantee that your device’s display of any colour will be accurate, and that there may be variation. Stone is a naturally occurring element in nature and is subject to variations showing little to no similarity between two different samples despite being sourced from the same quarry.

Our products are carved from a single block of marble to ensure that consistency is achieved in the final product. Slight variations and naturally occurring defects are allowed. We undertake an extensive quality check which encompasses material sourcing, production, and includes final checks prior to dispatch to ensure you receive the best product.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, and any product will be rectified to meet your expectations.

7. Eligibility of Purchase

All products on our website are available to be purchased and shipped to Australian addresses only. Please contact us to check that we deliver to your area before placing your order.

If any good are to be delivered internationally, they shall be subject to Australian Consumer Laws.

8. Fittings of Products

We will not be responsible for fitting and installation costs of our products nor will we be held responsible for any damage that may take place to the product during the fitting and installation process. It is the customer’s responsibility that the product is installed by trained professionals.

9. Changes to Terms and Conditions

This will be the most up to date and current version of our Terms and Conditions.

We reserve our right to update, amend, replace, or change any part of the terms and Conditions to our website. By using our website and purchasing our products, you agree to the updated Terms and Conditions.

10. Severability

In the event that any provision of these terms and conditions is determined to be unlawful, void or unenforceable, such provision shall be severed from the terms and conditions and the said provision shall not affect the validity and enforceability of any other remaining provisions in these terms and conditions.

For any questions related to these terms and conditions, please feel free to reach out to us at info@carvus.com.au, alternatively you can write to us at PO box 589, Parramatta, NSW 2150.