Terms & Conditions

We value transparency and aim to provide you with a clear understanding of our business practices. To learn more about our Terms and Conditions, please take a moment to review this important document.

Last Updated: 01/10/2024

These Terms and Conditions ("Terms") govern your use of the Carvus website ("Site") and the purchase of products ("Goods") through Carvus, a subsidiary of Rameco Pty. Ltd. By accessing the Site or purchasing Goods, you agree to comply with and be bound by these Terms. If you do not agree, you may not access the Site or purchase Goods.

For any queries about these Terms, please contact us at hello@carvus.com.au or PO Box 589, Parramatta, NSW 2150.

1. General Conditions

1.1 We reserve the right to refuse service to anyone for any reason at any time, including suspected fraudulent activity.

1.2 A confirmation email acknowledging your order does not guarantee acceptance of your order or delivery of Goods.

1.3 We are not liable for inaccuracies, omissions, or misinformation on the Site. Any reliance on such material is at your own risk. Contact us directly to verify information before purchasing.

1.4 If our Site is subject to a cyberattack, we are not responsible for unauthorized changes, errors, or inaccuracies that may occur.

2. Pricing and Quotes

2.1 All prices are in Australian dollars (AUD) exclusive of Goods and Services Tax (GST).

2.2 Delivery costs may apply based on the shipping location and will be detailed in your quote.

2.3 Prices are subject to change without notice. However, confirmed quotes remain valid for 14 days. If you have received an Order Confirmation, price changes will not apply retroactively.

2.4 We do not negotiate prices. By purchasing a product, you agree to pay the stated price.

3. Payment Terms

3.1 Payment terms will be outlined in your quote. Full payment is required before dispatch of Goods.

3.2 For custom designs or modifications, instalment payments may be required to secure your order. Details of such arrangements will be communicated to you.

3.3 Payments are accepted via bank transfer only. We do not collect or store your financial information.

3.4 Fraudulent use of your financial details during payment is beyond our liability.

4. Order Cancellation and Refunds

4.1 Cancellations for standard orders must be requested before dispatch. A cancellation fee may apply.

4.2 Custom orders are non-refundable once production has commenced.

4.3 For refunds, exchanges, or returns, refer to our Returns, Exchanges, and Refunds Policy.

5. Debt Collection

5.1 If you fail to pay the full amount for purchased products, we reserve the right to engage a third-party debt collection agency to recover outstanding payments.

5.2 Additional fees incurred during debt recovery may be added to your outstanding balance.

6. Delivery and Eligibility

6.1 We deliver to Australian addresses only. International deliveries may be subject to additional charges and conditions under Australian Consumer Law.

6.2 Delivery timelines are estimates only. We are not liable for delays caused by third-party couriers.

6.3 Ensure the provided delivery address is accurate. We are not responsible for non-delivery due to incorrect addresses.

7. Product Accuracy and Variability

7.1 We aim to describe our products as accurately as possible. However, due to differences in device displays and the natural variation of materials such as marble, the final product may differ slightly.

7.2 Our products are made from natural materials, and minor defects or inconsistencies may occur. These are not considered faults but inherent characteristics of the material.

7.3 Quality control measures are in place to ensure our products meet high standards before dispatch.

8. Product Installation and Use

8.1 Carvus is not responsible for installation, fitting costs, or damages incurred during the installation process.

8.2 Professional installation is strongly recommended for our products.

8.3 Improper use or handling of the product that leads to damage is not covered by our refund or repair policies.

9. Limitation of Liability

9.1 To the extent permitted by law, Carvus excludes all liability for indirect, incidental, or consequential damages, including loss of profits, resulting from your use of the Site or purchase of Goods.

9.2 Our liability for any breach of Australian Consumer Law is limited to, at our discretion, repair, replacement, or refund of the Goods.

10. Intellectual Property

10.1 All content on the Site, including text, images, graphics, and logos, is the intellectual property of Carvus or its licensors and is protected by copyright laws.

10.2 You may not reproduce, distribute, or modify any content from the Site without prior written consent from Carvus.

11. Privacy

11.1 We collect, store, and use your personal information in accordance with our Privacy Policy, which complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

11.2 By purchasing from us, you consent to the collection and use of your personal information as outlined in our Privacy Policy.

12. Changes to Terms and Conditions

12.1 These Terms may be updated from time to time without prior notice. Updated Terms will be posted on our Site.

12.2 By continuing to use the Site or purchase Goods, you agree to the updated Terms.

13. Governing Law

13.1 These Terms are governed by the laws of New South Wales, Australia.

13.2 Any disputes arising from these Terms will be resolved exclusively in the courts of New South Wales.

14. Severability

14.1 If any provision of these Terms is deemed unlawful or unenforceable, it will be severed, and the remaining provisions will remain in effect.